Kirk Penn

I’m regularly called on by senior IT leaders and executives to provide technology expertise as part of some of the most complex digital transformations programs within the region, while It's great to be recognised on lists such as:

➡️ Shortlisted for the "Top 50 Most Admired Tech Companies in APAC 2019"

➡️Shortlisted for "Top 10 ITSM Consulting/Service Companies 2020"

by APAC CIOoutlook, the enterprise technology magazine

But, the only recognition that matters to me is helping my clients to alleviate unnecessary complexities.

As an ITIL v3 certified expert, I help companies accelerate their digital transformation by adopting Modern Service Management practices.

A little about me...

I'm the Founder, CEO and Principal Advisory Consultant at Service Management Specialists

I am typically asked to: review capabilities, frame pragmatic ways forward, break down process complexities, understand gaps, define and deliver improvement plans.

Originally from New Zealand, I now reside in Sydney and continue to serve clients across the globe.

I’ve consulted with private companies, governments as well as large consulting companies.

Here’s who we help:

✓ CIO’s, CTO’s, or TECHNOLOGY EXECUTIVES - in building internal capabilities that energise employees.

✓ TECHNOLOGY MANAGERS, IT OPERATIONAL or DELIVERY LEADERS - Providing tangible real world solutions and satisfying outcomes?

✓ SERVICE PROVIDERS, CONSULTANTS & TECHNOLOGY PROVIDERS - highly-rated ITIL, ITSM, SIAM and Service Management expertise with client projects.

✓ GOVERNMENT AGENCIES – As an approved government supplier I have extensive experience in helping government departments modernise technology and Service Management capabilities.