“One of the founders of the modern customer community movement”
Jake McKee is one of the founders of the modern customer community movement. He led Apple’s Global Support Communities and pioneered efforts at LEGO to engage its adult users in a community. He's helped firms like Southwest Airlines, Canon, and H&R Block build customer communities. Jake currently runs Community5, a consulting practice focused on helping organizations drive more success with their online communities, fan engagement programs, and product development processes. He also manages the Dinner5 project, a monthly dinner series that brings senior community leaders together. He also creates a webcomic for community managers called Home Game (http://homegamecomic.com)
