“Founder of CaseHero, the first app giving consumers their own copy of customer service calls. Consumer rights, AI, information asymmetry.”
For as long as customer service phone lines have existed, one side of the call has kept a record and the other side has kept a memory. The company knows what was said, what was promised, and what you agreed to. You have a sticky note, if that. Every "we have no record of that," every credit that never shows up, every dispute that quietly dies in an escalation queue comes from that one gap.
I didn't find this problem in a market study. I lived it. For years my family was losing money and hours to a rotating cast of billing, insurance, and service calls, and the worst part wasn't the money. It was the mental load: no way to track what had been promised, by whom, or when, and the low-grade dread every time I had to call back and start over. I built CaseHero (solo) because I needed it, and the founders who tend to get a product right are the ones who understood the problem before they understood the business.
CaseHero is an iOS app that keeps your own state-compliant, timestamped copy of the customer service calls that matter, extracts what the rep actually committed to, and holds it for you through the whole arc: the promise, the follow-up, and the dispute if it comes to that. Nothing like it has existed for regular consumers. The technology was always possible. Nobody built it for the person on the wrong end of the phone.
The result is a different kind of call, not just a better argument. When what's said is on the record, you're calmer, the rep is more careful, and commitments get honored the first time.
I came at this from the inside too. I spent years leading data and AI teams inside large companies and saw how much of the customer relationship runs on one side having the information and the other side not.
What I bring to your show:
Home studio, Eastern time, flexible. If your audience deals with companies, I'll give them a new way to see the whole relationship.
