“DevRel & Community Leader | Incident Management Expert | Advocate for Human-Centered CX & Leadership | Process Improvement Enthusiast”
As Senior Manager of Developer Relations and Community at PagerDuty, I bring over a decade of experience in customer relationships, incident management, and tech leadership. My journey has taken me from technical support roles to directing global customer support teams, and now to leading developer advocacy initiatives.
I'm passionate about creating award-winning customer experiences, fostering human-centered approaches in business, and promoting compassionate leadership. My expertise spans incident management, process improvement, and building engaged communities.
As a podcast guest, I offer insights on:
1. Best practices in incident management and customer experience
2. Building and scaling support teams across global offices
3. Transitioning from support roles to other positions in tech
4. Cultivating authentic work environments where people can be their whole selves
5. Implementing human-centered approaches in business and leadership
6. Strategies for effective developer relations and community building
My background in creative writing enhances my ability to communicate complex ideas clearly and engagingly. I've spoken at industry events across multiple interest areas and am comfortable discussing both technical concepts and human-centered ("soft") skills crucial for success in tech.
Whether you're looking to explore the intricacies of incident management, dive into the challenges of scaling customer support, or discuss the importance of empathy in tech leadership, I bring a unique blend of technical knowledge and human-centered philosophy to the conversation. Let's create an engaging discussion that provides real value to your audience!
Kat leads the Developer Advocacy and Community team at PagerDuty. She enjoys talking and thinking about incident response, customer support, and autom...
Kat is a developer advocate at PagerDuty. She enjoys talking and thinking about incident response, customer support, and automating the creation of a delightful end-user and employee experience. She previously ran Global Customer Support at PagerDuty, and as a result it’s hard to get her to stop talking about the potential career paths for tech support professionals. In her spare time, Kat is a mediocre plant parent and a slightly less mediocre pet parent to two rabbits, Lupin and Ginny.
Kat Gaines, DevOps Advocate at PagerDuty, joins Growth Support to help set you up for success when it comes to dealing with incidents, outages, and more through strong communication and collaboration!
Discover the data that drives results in this live webinar.
Hear how PagerDuty and Zendesk customers drive loyalty, improve CSAT, and exceed customer SLAs by resolving issues before they impact business.
