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“Infailible, The AI ideology reshaping consumer behavior. Customer Transformation, a framework for customer-centricity. Or donuts, Let's chat”
Chris Hood is a strategist, author, and keynote speaker and has become a pivotal thought leader in integrating customer success with digital strategy.
With over 35 years of experience in business and technology development, Chris has built a reputation for fostering customer-centric cultures. He is the author of Infailible and Customer Transformation, which offers profound insights into aligning businesses with technologies like AI and evolving consumer behaviors.
Global Gurus recognized Chris in 2024 and 2025 as one of the Top 30 Customer Experience voices. His expertise is rooted in his tenure at Google, leading digital strategy initiatives, and his pioneering work in storytelling technologies at major companies like Fox, Disney, Universal, and Electronic Arts.
Chris advises companies in AI, marketing, and customer success. Additionally, he teaches at Southern New Hampshire University, emphasizing the intersection of business strategies and technology.
Empowering businesses with customer-centric strategies and AI innovation through keynotes, workshops, and personalized coaching by Chris Hood.
