“The Science of CX is a groundbreaking weekly podcast to address the millions of entrepreneurs looking to grow their businesses with CX.”
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Note: We do now charge a $100 interview fee for coming on our show. This helps us defray some of our production costs.
The Science of CX is a groundbreaking new weekly podcast developed to address the millions of businesses that need to learn techniques to compete better in today’s business landscape, by using CX as the cornerstone of a new strategy. Join Steve Pappas in the lab as he puts his 25+ years to the test to make your business (soar, grow and accelerate). Learn how to turn new customers into the most loyal customers and be on the mind of everyone in town. Whether you’re a beginner or seasoned expert, you will learn something useful in each and every episode. Segments: >>The CXperiment - where we challenge our audience to conduct simple experiments in their businesses using readily available tools and tech. >>The Touchpoint Theorem - where we discuss the various Customer Touchpoints that can make or break a customer’s experience and where to pay close attention to. >>CX Discovery and Change - points on CX Discovery Process and how to mitigate change issues during a CX initiative in your business. >>CX from Scratch - where businesses can start the journey with no prior Customer Journey Mapping needed. Just a desire and motivation to give your customers the absolute ‘best’ experience possible. >>CXpert - interviews with Business CX Leaders and Influencers that have made it their business to treat customers like a million. Steve, will use his years of CX-Centric business knowledge to bring out cool ideas for every business owner to learn new techniques and also avoid some of the CX Pitfalls. >>The Passerby Project - a business analysis of a video recorded in the customer’s shoes. We will be digging into the various aspects of CX from the senses of a customer. >>Simple CX- Steve's own methodology that illustrates what any business owner or executive can do today to outwit their competition by providing outstanding CX. Simple changes that can be made to improve their CX.
Note: We do now charge a $100 interview fee for coming on our show. This helps us defray some of our production costs.
