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Stephen Pappas

United States English, Greek (Modern)

“Steve built a career transforming and boosting customer experiences and built and sold six companies while cultivating his approach to CX”

Business Entrepreneurship Management Marketing Startups Customer Experience SaaS Sales

About Me

Steve is a serial entrepreneur who has built, transformed, grown and turned around businesses in the past 30 years. He has created successful companies by figuring out the "Customer Variables" and delivering remarkable customer experiences. Steve makes sure each employee has the actionable knowledge necessary and ability to execute their role with excellence.

Steve is the CEO and Founder of, the ultimate customer experience directory and community. In addition, Steve has also been sharing his expertise in his podcast - Science of CX for three seasons interviewing over 200 of the brightest and best minds in Customer Experience today. He has spent years cultivating his no-nonsense approach methodology to CX and focuses on advising and consulting business leaders build great strategies to deliver the ultimate in customer experiences and drive their business to new heights. Steve has 2 books completed, SimpleCX, a practical CX workbook) and Remarkable Experiences – Let’s Give Them Something Great to Talk About, expected to be released July and September.

Steve is also now launching his 7th startup, a Podcasting Software Solution to help busy podcasters be more successful.

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